Refund Policy

Refunds for a digital subscription service.

This Refund Policy explains how refund requests are handled for AajkaRegister. AajkaRegister is a subscription-based software product, and refunds, where applicable, are evaluated for digital access and service activation rather than physical goods.

Effective Date: March 21, 2026

1. Nature of the Service

AajkaRegister is a digital software subscription service. By purchasing a plan, the customer receives online access to software features, tools, and related digital services based on the selected package.

Since the product is digital in nature, refund requests are reviewed with reference to activation status, access usage, duplicate transactions, technical errors, and other genuine service-related issues.

2. When a Refund May Be Considered

Refunds may be considered in genuine cases such as:

duplicate payment made for the same subscription
payment deducted but subscription not activated within a reasonable time
technical error resulting in failed delivery of the purchased service
incorrect charge caused by a verified payment-related system issue

3. When Refunds May Not Be Applicable

Refunds may not be applicable in situations such as:

change of mind after successful subscription activation
partial or full use of the subscribed digital service
failure to use the service despite successful activation
issues caused by incorrect information provided by the customer
temporary service interruptions due to maintenance, updates, or external connectivity issues

4. Refund Review Process

Every refund request is reviewed on a case-by-case basis. Customers may be asked to provide payment proof, transaction details, registered email address, and a brief explanation of the issue for verification.

Approval of a refund is subject to internal review and confirmation that the request falls within an eligible scenario.

5. Refund Timelines

Once a refund is approved, all eligible returns will be credited back to the user's account within 5-8 working days in the original payment method.

Actual credit timelines may vary slightly depending on the payment provider, bank, card issuer, or financial institution involved in processing the transaction.

6. Cancellation and Future Billing

If a subscription is cancelled, access may continue until the end of the active billing period unless otherwise stated. Cancellation of future renewal does not automatically mean refund of amounts already paid for the current active period, unless specifically approved under an eligible refund case.

7. Contact

For refund-related questions or to raise a refund request, please contact us at support@omniaiuniverse.com.